Please check out our FAQ below.

Don’t see an answer to your question? Feel free to contact us.


Question How can I pay?
AnswerWe currently accept payment by Visa, MasterCard, iDeal and PayPal. If you don’t use any of these options, please contact our customer service here.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Question Where do I enter the coupon code?
AnswerYou can enter the promotional code in your cart.

Purity Case

Question How much protection does the case offer?
AnswerPurity Cases protect your iPhone from scratches, dirt, bumps, and light drops.
Question What is the case made out of?
AnswerOur iPhone cases are made out of Polypropylene (PP) plastic.
Question Does it add grip?
AnswerThe case has a matte finish and does provide a decent grip.
Question Will it protect the camera?
AnswerThe Purity case is designed to contour around the camera, offering complete lens protection.

Shipping & Returns

Question How much does shipping cost?




Delivery window


PostNL – Standard shipping


1 – 2 business day(s)


Standard shipping


3 – 5 business days

Rest of the world

Standard shipping


5 – 9 business days

* We offer on all orders above €35 free shipping.

Question Which countries do you ship to?
AnswerWe ship to Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan, USA.
Question What are the deliveries times?
AnswerAll orders placed before 3:00pm (CET) will be dispatched the same day (Monday – Saturday).

The Netherlands 1 working day

Europe 3-5 working days

Rest of the world 5-9 working days.

Question Can I change or cancel my order?
AnswerThe moment we receive the payment of your order, the production is put in motion. Or you can cancel the order still depend on the status of the production. We advise you to take any direct contact with us. We’re glad to help!
Question What should I do if I want to return a product or exchange?
AnswerIt is possible to return a product, provided they are not used and still in the original packaging. You have 14 days to return the product. Please email and indicate that you’d like to return the product.

When you decide to exchange the product, the shipping costs are for the customer. The new product will be send within one day.